top of page

Privacy Policy

Effective Date: 22/4/2026

At Terraplay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services (including making purchases, booking sessions, or attending events).

​

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected when you interact with our site. Based on the services we offer, this includes:

Personal Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and physical address when you fill out forms, subscribe to our newsletter, or create an account.

  • Transaction & Billing Data: Payment details, billing location, and purchase history when you buy items, subscribe to plans, or purchase event tickets.

  • Booking & Service Data: Information related to booked sessions, appointment times, RSVP statuses, and interactions with our staff.

Information Collected Automatically:

  • Usage Data & Behavior: Information on how you navigate our site, including page visits, button clicks, search queries (and searches with no results), and time spent on pages.

  • Device & Traffic Data: Your IP address, geographic location, browser type, device type (desktop vs. mobile), and the referring domain or traffic source (e.g., search engines, social media, paid ads) that brought you to our site.

  • Cookies & Tracking: We use cookies and similar tracking technologies to monitor site activity, analyze traffic patterns, and track order conversions.

​​

2. How We Use Your Information

We use the collected data for various business purposes, including to:

  • Provide and Manage Services: Process your transactions, schedule your bookings, manage event ticketing, and maintain your subscriptions.

  • Improve Our Website: Analyze user behavior, track top search queries, and review performance metrics to optimize site design and resolve issues (e.g., identifying searches with no results).

  • Marketing and Communications: Measure the effectiveness of our email campaigns, social posts, and paid ads. We may use your contact info to send you newsletters, promotional materials, and updates (you may opt out at any time).

  • Accounting and Administration: Maintain financial records, calculate taxes, and monitor overdue payments.

​​

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: We share data with trusted third-party platforms (such as Wix.com, which hosts our website and analytics, and our payment processors) to facilitate our services.

  • Analytics & Search Engines: We use tools (like Google Search Console and Wix Analytics) to track bot traffic, AI bot visits, and search performance. These tools may collect aggregated or anonymized data.

  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

​​

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements.

5. Your Data Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data.

  • Opt-out of marketing communications by clicking the "unsubscribe" link in our emails.

​​

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please be aware that no transmission of data over the internet or method of electronic storage is 100% secure.

​

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date."

​

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: info@terraplayexperience.com

bottom of page